Service Visit Evaluation

Please help us serve you better by taking a couple of minutes to tell us about your recent customer service experience.

Instrument name*

Serial number *

Location *

Quality of hotline assistance (email and/or phone) *

Lead-time to get the service visit *

Lead time to receive the necessary spare parts *

Arrival & departure time of the FSE from your site *

Original problems have been solved *

Additional problems discovered during the visit have been resolved *

Further actions have been addressed in a satisfactory manner *

Overall check-out of the operation after the repair/maintenance *

Is there any particular aspect of the service experience that you would like to comment upon?

If you have a suggestion or any further feedback on our service and/or instruments, please record the details here:

Did the FSE present you our service offer at the end of his/her visit? Yes No

Do you have specific needs (upgrades, spare parts, training, contracts)? Yes No

If so, please record the details here:

Would you like a reply to your comments? * Yes No

Full Name

Company/Institution

YES

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